Privacy notice

Information Collection

We may collect information about you when you request any information about us or our services, submit your personal details and/or complete any forms on the website.

The transmission of information via the personal information forms on this website is done via a secure mechanism that encrypts the data being transferred and is only readable to us as the intended recipient. Once we have received your information we use strict procedures and security features to prevent unauthorised access. You are advised that General Feedback forms have not been encrypted in this way if they have been designed not to contain personal data. Further information about the security features on this site can be found within section 7 of the Terms of use statement.

While we are confident that data submitted via our website is secure we do advise that this is generally not the case for all websites on the Internet and you are advised to check the security of the site when using online forms to help protect your personal data and that any transmission of personal data via websites is at your own risk.

Please be advised that our security does not apply to emails you send to us and only to information or messages sent via our online forms. Email security is explained within section 7 of our Terms of use statement.

Leicester’s Hospitals will never collect personal information about you without your knowledge, and will only use that information for a known reason. Information provided will not be passed to outside organisations, agencies or individuals, unless there is a legal requirement to do so. Please see our Data Protection page for more information.

Our website may from time to time contain links to and from third party websites. If you follow a link to these websites, please note that they have their own privacy policies and will be subject to separate terms and conditions. We do not accept any responsibility or liability for these sites. Our website uses Google Analytics to track our visitors. This process uses cookies to recognise returning visitors. For full terms of the Google Analytics process, please see the Google Analytics privacy policy. The information collected via this mechanism is used so that we can monitor the number of visitors, the most popular pages and the length of time users spend browsing. This information is not used for any other reason.

Further information about the use of cookies and the gathering of information by third parties can be found within our Terms of use statement.

We may collect and process the following data about you:

• Information that you provide by filling in forms on our website. This includes information provided at the time of submitting your contact details, completing application forms or requesting further information about our services
• Information about your computer including where available your IP address, operating system and browser type
• Details of your visits to our website and the pages and resources that you access

The Information we collect about you may be used to:

• Send you further details of our services
• Contact you in response to any general or specific enquiries made by you
• Process any application submitted by you
• Send you information about recent developments in areas in which you have expressed an interest
• Automate certain functions on our website
• Ensure content from our website is presented in the most effective manner for you and your computer

How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies are used minimally on this website for site usage analytics. You may delete and block all cookies from this site, but some parts of the site may not work as expected.

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the website. For this purpose, we use Google Analytics.

"This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."

We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this and we will make it clear when we collect personal information and will explain what we intend to do with it.

For more information on enabling and disabling cookies please visit About Cookies.

Embed cookies

We may use embeds from YouTube, Google Maps or Vimeo on our site to display content. That content uses the following third-party cookies. Where possible, we will use privacy-oriented settings to ensure as few cookies as possible require consent.

These additional cookies that remain, and the content from which they stem, will not display on the site unless you choose to ‘Accept additional cookies’.

Captcha cookies

We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms.